Appliance Warehouse provides several options for the delivery of your purchases:
- You can pick your order up from our Onehunga Warehouse
- We deliver small orders up to 20kg via Courier
- For Auckland deliveries, we also have our vans and trucks delivering straight to the door
Click & Collect and Showroom Pickups
Our showroom pickups enable you to shop safely online and collect your order from our Auckland showroom thereby saving on delivery costs.
Please note that we have a 5-day pickup policy which means you need to make sure you pick up your order within 5 days of purchase. After 5 days, we charge a daily storage fee of $10 (inc. GST) for each day.
We will only waive the storage fee if your order contains backorder items. If you find that you can’t pick your order up within 5 days and wish to avoid incurring storage fees, we can deliver the order to you. Just call us on 09 6341716 and arrange for your order to be delivered. Please note that you will be charged for the delivery.
If the delivery option also doesn’t work for you, we can put the items back in stock until you’re ready to pick them up, however, please note that items may be sold to other customers and go out of stock.
1. Standard Delivery Service
Normally we will ship your order within 3-5 working days after payment is received. Our carriers will endeavour to give you advance notice of the delivery to your address on the day if requested and whenever practical. The driver can be on site for up to 10 minutes at drop off.
2. City Residential Area Deliveries
Delivery to the driveway for city residential areas only. This excludes difficult driveways and unfinished sites, rural areas, multilevel apartments/dwellings etc.
3. Town and Rural Deliveries
In general, large orders are delivered to your specified address whenever possible. The carrier will call you in advance to notify you of the envisaged delivery date and time. Please ensure that there is someone present to accept and sign for the delivery.
Please note that deliveries to some rural areas are subject to rural distance and fuel surcharges. While our system tries to present accurate delivery charges, Appliance Warehouse reserves the right to charge for additional delivery costs after the order has been placed. Please note that you may be contacted by our customer services in the case when the actual cost to deliver to your address is higher than the estimated checkout delivery charge.
Please note that deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.
4. Goods Inspection on Delivery
IMPORTANT! – All deliveries require a person present to unpack and inspect the delivery and sign for goods received confirming they are in good condition and free from breakages/damage. It is advisable that you immediately open packages and inspect for signs of damage or defect. If you accept the delivered goods without a person present you will reduce your rights to claim for transport damage or loss. This will not reduce your rights to claim for faults in manufacturing etc.
We stand behind our product range and work hard to provide you with affordable quality products. Sometimes, things might not work out for whatever reason, and that’s why we offer an easy (change of mind) returns policy. We’d like you to be completely satisfied with your product selection, and its suitability!
We offer a “no questions” 28 day right of return on all goods purchased. Of course the goods should be unused and in re-saleable condition, ideally with their original packaging. Simply contact or call 09 6341716 and let us know that you wish to return your items and we’ll get things underway. Please make sure you specify your invoice, sales or order number or TradeMe reference as well as the reason for returning the item.
You will need to pay the freight for returned items, however, contact us and we’ll see what we can do to minimise this cost to you.
Goods Inspection on Delivery
IMPORTANT! – All deliveries require a person present to unpack and inspect the delivery and sign for goods received confirming they are in good condition and free from breakages/damage. It is advisable that you immediately open packages and inspect for signs of damage or defect.
If you accept the delivered goods without a person present you will reduce your rights to claim for transport damage or loss. This will not reduce your rights to claim for faults in manufacturing etc.
Please do not sign “undamaged” unless you are delighted with the condition of the items in your order in respect of breakages, damages or defects.
Requesting a Delivery Date
Due to our optimised logistics, we cannot offer or guarantee deliveries for a specific date or time. You may request us to not deliver before a certain date but please note that, if we need to store your order for more than 5 days from the date of purchase, you will incur our standard storage fee of $10 (inc. GST) per each day over 5 days. For example, if you bought something today and requested delivery for some time after 5 days, you would incur a storage fee.
In Case of Damage
If your order has been delivered by our own Appliance Warehouse delivery service, you will be able to arrange a return/replacement on the spot with the driver. If your order has been delivered by our partner carriers, make sure you state that (some) goods were damaged on the proof of delivery document then please contact our customer service to lodge a return/replacement claim.
Please note that standard deliveries exclude special delivery services:
- Express deliveries (same day)
- After hours
- Unpacking & assembly
- Box / pallet removal
- Placement within your home
- More than 10 minutes on site
Returns will attract a restocking fee (usually 20% of the item price)
Please note that to claim a return, your item must be in re-sellable condition.