Warranty Information on Appliances

Warranty Information

All Midea products carry a 2 year manufacturers warranty.

Warranty Limitations

The standard and extended warranty do not cover: 
Service calls which are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a Product fault. For example: 

  1. Correcting the installation of the product. 
  2. Instructing you how to use the product. 
  3. Replacing house fuses or correct house wiring or plumbing. 
  4. Correcting fault(s) caused by the user. 
  5. Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps. 
  6. Correcting damage caused by pests, e.g. rats, cockroaches etc.
Defects caused by factors other than: 
  1. Normal domestic use or 
  2. Use in accordance with the Product’s User Guide.

Defects to the Product caused by accident, neglect, misuse or Act of God. 

The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs. 

Normal recommended maintenance as set out in the Product’s User Guide. Repairs when the appliance has been dismantled, repaired or serviced by other than an approved trained and support service technician or the selling dealer. 

Pick-up and delivery.

Transportation or travelling costs involved in the repair when the product is installed outside the AUTHORISED CUSTOMER SERVICE CENTRE’S normal service area. 
 
Normal wear and tear. 
 
Minor imperfections not affecting performance or decorative value.
 

Warranty Terms 

Limited Warranty Claim Costs/Fees 

  • Free warranty areas include homes in central city suburbs/areas of Auckland, Hamilton, Tauranga, Mt Maunganui, Wellington and Christchurch (excluding outlining areas and Islands). In these areas, Appliance Warehouse will endeavour to repair, replace or service your warranty claim within a 5 working day period. 
  • In other areas, a travel surcharge and callout fees will apply which will be waived in a return-to-base situation. 
  • Items to be serviced/inspected must be in a suitable (thoroughly clean) condition otherwise costs of cleaning and repair preparation may apply.
 

Unauthorised Repairs / Repairers 

Repairs and repairers must be authorised by Appliance Warehouse Ltd otherwise their repair costs may not be covered in full by warranty. The amount covered will be assessed by Appliance Warehouse. 
 

Installation Workmanship and Materials 

Installations and workmanship not carried out by qualified personnel or licenced tradespersons are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesperson for all materials and workmanship completed and keep a copy of quotes, invoices, warranties and all correspondence.
 
All goods must be installed, serviced and/or operated by a qualified experienced tradesperson. 
  • Installations must comply with industry standards and normal practices including pre-installation inspection and checking and post-installation testing of all functions for failure. Failure to comprehensively inspect for defects/flaws before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product. 
  • Sanitary, Plumbing and Drainage items must be installed by a registered industry professional. 
  • Electrical Installations must be undertaken by a licensed electrical worker and a Certificate of Compliance or Electrical Safety Certificate (including Registration / Practicing licence number) may be required.
 

Consequential loss, installation and costs are generally not covered by warranty 

Appliance Warehouse will not meet the costs of tradespersons, services, penalties or any other losses/costs whatsoever caused by any event/failure including time-to-time lateness, errors and damaged parts. 
 

Installation without pre-inspection for visible faults and for correct items/parts supply 

Failure to comprehensively inspect for defects/flaws/correct items/in-full before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product after that time. 
 

Not Transferable 

Warranties are not transferable beyond the original purchaser.
 
Please contact us with any of your warranty queries.